Question 1

How many platforms can you integrate simultaneously?

Accepted Answer

There is no practical limit to the number of platforms we can integrate. IOTAI has delivered projects connecting 15+ systems in a single automation ecosystem. We use hub-and-spoke architectures with n8n or Retool as the central orchestration layer, keeping integrations manageable and maintainable.

Question 2

What if my system does not have an API?

Accepted Answer

We have multiple strategies for systems without APIs: database direct connections, file-based integrations (CSV, SFTP), email parsing, web scraping with proper authorisation, and RPA (robotic process automation) for legacy desktop applications. IOTAI finds a way to connect any system.

Question 3

How do you handle data mapping between different systems?

Accepted Answer

We create detailed data mapping documents during the scoping phase, identifying field-level translations between systems. Our integration pipelines include data validation, transformation, and error handling to ensure data integrity. We handle format differences, timezone conversions, and currency localisation for Australian businesses.

Question 4

What is the typical integration consulting engagement like?

Accepted Answer

A typical engagement starts with a 1-2 day discovery workshop to map your systems and data flows. We then deliver an integration architecture document and implementation roadmap. Implementation follows in 2-4 week sprints, with each sprint delivering working, tested integrations.

Question 5

Do integrations require ongoing maintenance?

Accepted Answer

Integrations need monitoring for API changes, rate limit adjustments, and schema updates from connected platforms. IOTAI includes 6 months of integration monitoring with every project and offers ongoing managed integration services. Our monitoring catches and resolves most issues before they affect your business.

Question 6

Can you integrate Australian-specific platforms?

Accepted Answer

Absolutely. We have deep experience with Australian platforms including Xero, MYOB, Employment Hero, Deputy, ServiceM8, Cliniko, and Australian government systems. We understand local requirements like GST handling, STP reporting, and Australian privacy law compliance.

Your Systems, Finally
Speaking the Same Language

Frequently Asked Questions

How many platforms can you integrate simultaneously?

What if my system does not have an API?

How do you handle data mapping between different systems?

What is the typical integration consulting engagement like?

Do integrations require ongoing maintenance?

Can you integrate Australian-specific platforms?

Your Systems, FinallySpeaking the Same Language

Frequently Asked Questions

How many platforms can you integrate simultaneously?

What if my system does not have an API?

How do you handle data mapping between different systems?

What is the typical integration consulting engagement like?

Do integrations require ongoing maintenance?

Can you integrate Australian-specific platforms?

Your Systems, Finally
Speaking the Same Language