Privacy Policy
IOTAI Pty Ltd (ABN: 55 652 036 685) is committed to protecting your privacy and ensuring your personal information is handled with the highest standards of care in accordance with Australian privacy laws.
Introduction
IOTAI Pty Ltd (ABN: 55 652 036 685) ("IOTAI", "we", "us", or "our") operates the website iotai.com.au and provides workflow automation consulting services specialising in Retool and n8n solutions for Australian businesses.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the GDPR.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
Identity Data
Full name, job title, company name
Contact Data
Email, phone numbers, business address
Business Data
Company size, industry, automation needs
Technical Data
IP address, browser type, device info
Usage Data
How you interact with our services
Communication Data
Your preferences and feedback
How We Collect Information
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Automation consulting
- ROI calculations
- Custom Retool/n8n solutions
- Technical support
Communication
- Respond to inquiries
- Service updates
- Automation insights
- Satisfaction surveys
Operations
- Improve services
- Analyse trends
- Legal compliance
- Security protection
Legal Basis: We process based on consent, contract performance, legal obligations, or legitimate business interests.
Information Disclosure
We may share your information with:
Service Providers
Cloud hosting, email services, analytics
Technology Partners
Retool, n8n, integration platforms
Professional Advisers
Lawyers, accountants, insurers
Legal Requirements
Government authorities when required by law
Business Transfers
Mergers or asset sales
We do not sell your personal data to any third parties.
Data Security
We implement industry-standard security measures to protect your information:
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you have the following important rights:
Access and Correction
Request access to your personal data and correct any inaccuracies
Opt-Out
Unsubscribe from marketing communications at any time
Data Portability
Receive your data in a commonly used, machine-readable format
Deletion
Request deletion of your personal data, subject to legal obligations
To exercise your rights, please contact us at privacy@iotai.com.au
Contact Us
If you have questions or concerns about this Privacy Policy, please get in touch.
Postal Address
Making a Complaint
Please contact our Privacy Officer first. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Legal Information
Notifiable Data Breaches
In the event of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.
Australian Privacy Principles
We comply with all 13 Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).
Governing Law
This Privacy Policy is governed by the laws of New South Wales, Australia.
Company Details
IOTAI Pty Ltd
ABN: 55 652 036 685