AI That Does the Work, Not Just the Talking
IOTAI is Australia's Managed Intelligence Provider: we design, build and manage AI agents, automated workflows and custom business tools for Australian SMEs, vendor-neutral across n8n, Retool and the major AI platforms. Working systems land in 2-4 weeks — not next financial year. Across IOTAI client projects that has meant 500+ workflows deployed, $2.3M in client savings and a 350% average ROI.
Built with industry-leading technology
Who Covers the Entire AI Journey?
Most AI work stalls in one of two places: a strategy deck nobody builds, or a build nobody maintains. IOTAI covers all three stages — the vendor-neutral roadmap, the systems themselves, and the ongoing management that keeps them earning after go-live.
AI ClearLaunch
A vendor-neutral AI roadmap with an ROI model, in one to two weeks. Fixed price, and no obligation to build it with us afterwards.
- 1-2 week sprint-based assessment
- Vendor-neutral recommendations
- 6 actionable deliverables including ROI model
- 30 days of post-delivery support
Fixed-price packages
Learn About ClearLaunchAI Agents & Intelligent Systems
We build the thing. AI agents that run multi-step processes end to end, language models embedded in the systems you already use, and the automated workflows and custom tools underneath them.
- AI agents that perceive, reason, act and escalate
- LLMs embedded into existing business systems
- Automated workflows across 500+ platforms
- Custom applications & dashboards
Scoped per project
Explore AI AgentsManaged Intelligence Provider
AI is not a set-and-forget asset. As a Managed Intelligence Provider, we monitor, tune and scale your agents and workflows so they keep earning long after launch.
- Ongoing agent and workflow monitoring
- Prompt tuning, model selection and drift checks
- Incident response and escalation cover
- Monthly performance reporting
Ongoing monthly retainer
How MIP Works
Which Does Your Process Need — Automation or an Agent?
An automation follows the rule you gave it. An agent reads the situation, works out what to do next, does it across your systems, and hands to a person when it should. IOTAI builds both — and we'll tell you which one your process actually needs.
Perceive
The agent watches what your team watches — the shared inbox, the form submissions, the stock levels, the folder where invoices land.
Reason
It reads the context, checks it against your rules and your knowledge base, and works out what should happen next — against a confidence threshold you set.
Act
It does the work in the systems you already run: replies to the customer, updates the CRM, raises the purchase order, files the document, books the appointment.
Escalate & Improve
Below the threshold it hands to a human with the full context attached. Every outcome feeds back, so the next one lands better.
Which one your process needs
Your process is deterministic — same input, same steps, every time.
Workflow automationYour process needs judgement on messy input — documents, emails, free text.
AI integrationYour process should run end to end without a person in the middle.
AI agentsYour team already lives in Microsoft 365.
Copilot agentsYour data can't leave the building.
Sovereign AI, on hardware you ownDoes IOTAI Work in Your Industry?
Purpose-built solutions for the industries we know best. Each backed by real implementation experience.
What Results Do IOTAI Clients See?
Not in the headline. In labour capacity you get back, cycle time you cut, errors you stop paying for, and revenue you stop leaking. Every IOTAI project is scoped against at least one of them before a line of code gets written.
Labour capacity
Hours your people never get back. Australian healthcare practices lose 25+ hours a week to claiming, intake and referrals before any of it is automated.
Cycle time
How fast work clears the building. One Sydney logistics team took order processing from four hours to ten minutes.
Error reduction
What rework and rejections cost you. A Melbourne finance team lifted data accuracy to 99.8% after automating its data entry.
Revenue capture
Money quietly left on the table. Professional services firms lose around $95K per professional a year to hours that went on admin instead of billable work.
See an estimate of your potential savings in under 2 minutes.
What Have Australian Businesses Achieved?
How Australian businesses transformed their operations with intelligent automation.
The Challenge
A Sydney allied health practice was losing 25+ hours per week to manual Medicare claiming, patient intake forms, and referral management. Staff were burning out on admin instead of patient care.
What We Built
We deployed automated Medicare claim processing, digital patient intake with pre-populated forms, and a referral tracking workflow using n8n and Retool.
“Our reception staff went from drowning in paperwork to actually helping patients. The Medicare automation alone paid for itself in the first month.”
— Practice Manager, Allied Health Clinic, Sydney
The Challenge
A mid-size Melbourne building company was spending 15 hours per week on manual quoting, job tracking across spreadsheets, and chasing paper-based SafeWork compliance documentation.
What We Built
We built an automated quoting system pulling from supplier price lists, a Retool job management dashboard with real-time progress tracking, and digital safety compliance workflows.
“We went from losing quotes because we were too slow, to winning more work because we are the fastest to respond. The guys on site love the digital safety forms.”
— Director, Commercial Building Company, Melbourne
What Do Our Clients Say?
Real businesses achieving real results through workflow automation.
“IOTAI transformed our order processing from a 4-hour manual process into a 10-minute automated workflow. We are now processing three times more orders with significantly fewer errors.”
Process Improvement
Within 3 months
“The workflow automation saves us roughly $2,000 per month in data entry costs. Accuracy improved to 99.8% and the team genuinely enjoys the streamlined workflow.”
Annual Savings
Implementation
“Their custom dashboard gives us real-time visibility across all departments. Decision-making is now data-driven and we have reduced reporting time by 80%.”
Time Reduction
Visibility
Australian-Owned, Results-Driven
Founded by Gerard Buscombe, IOTAI is Australia's dedicated automation consultancy for small and mid-size businesses. We combine deep platform expertise with a genuine understanding of the Australian business landscape.
“We started IOTAI because we saw Australian businesses falling behind their competitors who had already embraced automation. We knew we could close that gap.”
— Gerard Buscombe, Founder & Lead Automation Architect
- Retool & n8n Platform Expert
- Enterprise Workflow Architecture
- SME Digital Transformation
Straight Answers, No Sales Pitch
The questions Australian businesses ask us before they engage. If yours isn't here, ask it directly — you'll get the same kind of answer.
What does IOTAI do?
IOTAI is an Australian AI and automation consultancy and a Managed Intelligence Provider. We set AI strategy, build AI agents, automated workflows and custom business tools, then manage those systems as an ongoing service — so Australian businesses get one partner across the entire AI journey rather than three.
What is a Managed Intelligence Provider (MIP)?
A Managed Intelligence Provider runs your AI the way a managed service provider runs your IT. IOTAI operates this model in Australia: we monitor AI agents and automated workflows in production, tune prompts, watch for model drift, respond to incidents and report on performance, so systems keep earning after go-live.
What’s the difference between an AI agent and workflow automation?
Workflow automation follows rules you define: same trigger, same steps, every time. An AI agent reads the situation, decides what to do next, acts across your systems, and escalates to a person when its confidence is low. IOTAI builds both for Australian businesses and will say which one your process actually needs.
How long does an AI project take, and what does it cost?
Most IOTAI projects for Australian businesses deliver a working system in two to four weeks, not months. Workflow automation projects start from $2,500, and custom business applications from $5,000. The AI ClearLaunch strategy sprint is fixed-price and runs one to two weeks. Ongoing Managed Intelligence Provider cover is a monthly retainer scoped to the systems under management.
Does our data stay in Australia?
Yes. IOTAI is Australian-owned and defaults to Australian cloud regions with data kept onshore. Where data legally cannot leave the building — legal privilege, clinical records, regulated finance — we deploy Sovereign AI instead: models running on hardware you own, inside your network, with zero data egress.
Are you tied to particular AI vendors?
No. IOTAI is vendor-neutral by design. We build on OpenAI, Anthropic, Google and Microsoft models, and on n8n, Retool, Make, Zapier and Power Automate, choosing per problem rather than per partnership. Australian clients get the tool that fits the job, and a recommendation they could take elsewhere.
Start With the Problem,
Not the Technology
Tell us the process that's costing you — the one everyone complains about. We'll tell you whether it needs an automation, an AI agent, or nothing at all, and what it would take to fix. No obligation, and no pitch for a platform we happen to resell.
Not sure where to start? Take the free assessment →·Try AI ClearLaunch →